Shipping Policy
Last updated: August 27, 2026
Shipping Policy
Last Updated: August 27, 2026
At Khan Masale, we aim to make sure your order reaches you safely, securely and within a reasonable delivery timeframe. This Shipping Policy explains our shipping and delivery practices for orders placed through our website.
By placing an order with us, you agree to the terms outlined below.
1. About Khan Masale
Khan Masale
Moti Masjid, Motiya Park,
Bhopal, Madhya Pradesh – 462001, India
Email: khanmasala075@gmail.com
Phone: 99266 70499
2. Shipping Availability
We may offer delivery services to locations across India, subject to product availability, courier coverage and serviceability of the delivery address.
Some remote, rural or restricted locations may have limited delivery availability.
If a particular location is not serviceable, we will make reasonable efforts to inform the customer and, where applicable, provide an alternative delivery option.
3. Order Processing
Orders are generally processed after successful confirmation of the order and payment, where applicable.
Processing may include:
Order verification
Product availability confirmation
Quality and packaging checks
Packing the order
Handover to the delivery or logistics partner
Orders may normally be processed within 1–3 business days, excluding Sundays and public holidays.
Processing times may take longer during festivals, promotional periods, unusually high order volumes or circumstances beyond our reasonable control.
4. Estimated Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.
Delivery timelines are estimates and are not guaranteed. Actual delivery may vary because of:
Delivery location
Courier availability
Weather conditions
Public holidays
Transportation delays
High order volumes
Natural events or other unforeseen circumstances
Incorrect or incomplete delivery information
Remote or difficult-to-service locations may require additional delivery time.
5. Shipping Charges
Applicable shipping charges, if any, will be communicated or displayed during the ordering process.
Shipping charges may depend on factors such as:
Delivery location
Order weight
Order value
Delivery method
Applicable promotional offers
Khan Masale may offer free or discounted shipping on selected orders or during promotional periods. Such offers may be subject to specific terms and conditions.
6. Order Tracking
Where tracking is available, customers may receive shipment or tracking information after their order has been dispatched.
Tracking information may take some time to become active after the shipment is handed over to the courier or logistics provider.
Customers should use the tracking information provided to monitor the progress of their shipment.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/building number
Street/locality
City
State
PIN code
Valid contact number
Khan Masale will not be responsible for delivery delays, failed delivery or additional shipping costs resulting from incorrect, incomplete or inaccurate information provided by the customer.
If you identify an error in your delivery address after placing an order, please contact us as soon as possible.
8. Failed Delivery Attempts
The courier or delivery partner may make multiple attempts to deliver your order.
Delivery may fail due to circumstances such as:
Customer being unavailable
Incorrect address
Incorrect contact information
Customer refusing delivery
PIN code or location being non-serviceable
Failure to respond to courier calls
If an order is returned to us because delivery could not be completed, additional shipping charges may apply if the customer requests that the order be shipped again.
9. Damaged or Tampered Packages
We take reasonable care while packing products for shipment.
When receiving your order, customers are encouraged to check the package for visible signs of damage or tampering.
If the package appears significantly damaged, opened or tampered with, please:
Take photographs of the package before opening it, where possible.
Record relevant details of the shipment.
Contact us as soon as possible.
Provide your order details and photographs when requested.
We will review the issue and take appropriate action in accordance with our applicable Return & Refund Policy.
10. Incorrect or Missing Products
If you receive an incorrect product or a product is missing from your order, please contact us as soon as possible after delivery.
Please provide:
Order number
Customer name
Contact number
Details of the issue
Photographs or other supporting information, where applicable
After reviewing the matter, we may provide an appropriate resolution in accordance with our policies and applicable law.
11. Delayed Shipments
Although we work to ensure timely delivery, certain delays may occur due to circumstances outside our reasonable control.
These may include:
Severe weather
Natural disasters
Transportation disruptions
Government restrictions
Strikes or operational disruptions
Public holidays
Courier-related delays
High seasonal demand
Other unforeseen circumstances
In such situations, we will make reasonable efforts to assist customers and provide available shipment information.
12. Products Returned During Transit
If a shipment is returned to Khan Masale by the courier because it could not be delivered, we may contact the customer to determine whether re-delivery is possible.
Re-shipping may be subject to additional delivery charges, depending on the reason for the returned shipment.
Any refund, where applicable, will be handled according to our Return & Refund Policy.
13. International Shipping
Unless specifically stated otherwise, Khan Masale currently focuses on shipping within India.
International shipping may not be available for all products or destinations.
If international shipping becomes available, additional terms relating to customs duties, taxes, import restrictions and delivery charges may apply.
14. Contact Us
For questions regarding shipping, delivery or an existing order, please contact us:
Khan Masale
Moti Masjid, Motiya Park,
Bhopal, Madhya Pradesh – 462001, India
Email: khanmasala075@gmail.com
Phone: 99266 70499
We will make reasonable efforts to assist you with your shipping or delivery concerns.
15. Changes to This Shipping Policy
Khan Masale reserves the right to update or modify this Shipping Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
Customers are encouraged to review this page periodically for the latest information regarding our shipping and delivery practices.