Return & Refund Policy
Last updated: August 27, 2026
Return & Refund Policy
Last Updated: August 27, 2026
At Khan Masale, we take care to ensure that our products are properly packed and delivered to our customers in good condition. As our products primarily include food, spices, masalas and consumable food mixes, returns are subject to the conditions mentioned in this policy.
Please read this Return & Refund Policy carefully before placing an order.
1. About Khan Masale
Khan Masale
Moti Masjid, Motiya Park,
Bhopal, Madhya Pradesh – 462001, India
Email: khanmasala075@gmail.com
Phone: 99266 70499
2. Return Policy for Food Products
For hygiene, food safety and quality reasons, we generally do not accept returns or exchanges of food, masala, spice, cooking mix or faluda products once they have been delivered, unless the product is received in a damaged, defective, incorrect or otherwise eligible condition.
This restriction helps us maintain the quality and safety of our consumable products.
3. Eligible Cases for Return or Replacement
You may contact us for a return, replacement or appropriate resolution if:
You received a product that is damaged during transit.
You received a product that is visibly tampered with.
You received the wrong product.
A product is missing from your order.
The product received has a manufacturing or packaging defect.
The product has an issue that makes it unsuitable for normal consumption.
The product does not match the product ordered, subject to verification.
All return or replacement requests are subject to review and verification by Khan Masale.
4. Reporting a Damaged or Incorrect Product
If you receive a damaged, tampered, defective or incorrect product, please contact us as soon as possible after delivery.
For faster resolution, please provide:
Order number
Customer name
Registered mobile number
Product name
Description of the issue
Clear photographs of the product
Photographs of the outer packaging, shipping label and damage, where applicable
We may request additional information if necessary to investigate the issue.
5. Time Limit for Return Requests
Customers should report any damaged, defective, incorrect or missing product within 48 hours of delivery.
Requests received after this period may not be eligible for return, replacement or refund, except where required by applicable law or where Khan Masale determines otherwise.
6. Product Condition
Where a return is approved, the product may need to meet the applicable return requirements communicated by our team.
For food products, customers should not consume a product that appears damaged, contaminated, tampered with or otherwise unsafe.
Where appropriate, we may request photographs, videos or other information instead of requiring the physical return of a consumable product.
7. Replacement
If your claim is approved, we may offer a replacement of the affected product, subject to availability.
Replacement products will generally be dispatched after the issue has been reviewed and approved.
If the same product is unavailable, Khan Masale may provide an alternative resolution, including a refund where appropriate.
8. Refund Eligibility
A refund may be considered in cases such as:
An approved damaged or defective product where replacement is not possible.
An incorrect product where an appropriate replacement cannot be provided.
A product that was paid for but could not be supplied.
An approved cancellation where the payment has already been received.
Other circumstances where a refund is required under applicable law.
Refund eligibility is subject to verification and the specific circumstances of the order.
9. Refund Processing
Once a refund has been approved, the applicable refund will generally be initiated to the original payment method, where technically possible.
The time required for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.
Khan Masale is not responsible for delays caused by banks, payment gateways or other third-party financial service providers.
10. Shipping Charges
Where a return, replacement or refund is approved because of an error attributable to Khan Masale, such as an incorrect product or an eligible damaged product, we will determine the appropriate treatment of applicable shipping charges on a case-by-case basis.
Shipping charges may be non-refundable in cases involving customer-related issues, including incorrect delivery information or failure to accept delivery, subject to applicable law.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests can only be accommodated if the order has not already been processed, packed or dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return or delivery process.
12. Non-Returnable Situations
Returns or refunds may not be accepted in situations including:
Change of mind after receiving the product.
Product ordered incorrectly by the customer.
Product opened, used or consumed without an eligible quality issue.
Failure to report an eligible issue within the specified timeframe.
Damage caused after delivery due to improper storage, handling or use.
Incorrect or incomplete delivery information provided by the customer.
Customer refusal to accept a correctly supplied order, except where applicable law provides otherwise.
Nothing in this section is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
13. Product Storage and Handling
Customers should follow the storage and usage instructions provided on the product packaging.
Once a product has been delivered, Khan Masale cannot be responsible for deterioration, damage or quality issues caused by improper storage, exposure to moisture, heat, sunlight, contamination or other unsuitable conditions.
14. Fraudulent or Abusive Claims
Khan Masale reserves the right to investigate suspicious, fraudulent or repeated return and refund claims.
We may refuse a request where there is reasonable evidence of misuse, fraudulent activity or violation of this policy, subject to applicable law.
15. Contact Us for Returns & Refunds
To request a return, replacement or refund, please contact us:
Khan Masale
Moti Masjid, Motiya Park,
Bhopal, Madhya Pradesh – 462001, India
Email: khanmasala075@gmail.com
Phone: 99266 70499
Please include your order details and a clear description of the issue so that our team can review your request efficiently.
16. Changes to This Policy
Khan Masale may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services or applicable legal requirements.
Any updated policy will be published on this page with a revised "Last Updated" date.
We encourage customers to review this page periodically for the latest information.
17. Acceptance of This Policy
By placing an order through our website, you acknowledge that you have read and understood this Return & Refund Policy and agree to the terms applicable to your purchase, subject to your rights under applicable law.