Cancellation Policy
Last updated: August 27, 2026
Cancellation Policy
Last Updated: August 27, 2026
At Khan Masale, we aim to process and dispatch orders as quickly as possible. This Cancellation Policy explains when an order can be cancelled and how refunds are handled for eligible cancellations.
By placing an order through our website, you agree to the terms outlined below.
1. About Khan Masale
Khan Masale
Moti Masjid, Motiya Park,
Bhopal, Madhya Pradesh – 462001, India
Email: khanmasala075@gmail.com
Phone: 99266 70499
2. Order Cancellation
Customers may request cancellation of an order by contacting Khan Masale as soon as possible after placing the order.
An order can generally be cancelled only if it has not yet been processed, packed or dispatched.
Once an order has been packed or handed over to the delivery partner, cancellation may no longer be possible.
3. How to Request Cancellation
To request cancellation, please contact us using the details below:
Email: khanmasala075@gmail.com
Phone: 99266 70499
Please provide:
Order number
Customer name
Registered mobile number
Email address, if applicable
Reason for cancellation
Providing complete order information helps us process your request more quickly.
4. Cancellation Before Dispatch
If your cancellation request is received and approved before the order is processed or dispatched, we will cancel the order.
If payment has already been made, the eligible refund will generally be initiated to the original payment method.
The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.
5. Cancellation After Dispatch
Once an order has been dispatched or handed over to the courier or delivery partner, cancellation may not be possible.
In such circumstances, customers may need to accept the delivery and follow the applicable Return & Refund Policy, where eligible.
For food and consumable products, returns are generally restricted for hygiene and food-safety reasons.
6. Cancellation Due to Product Unavailability
In rare situations, an order may need to be cancelled by Khan Masale because a product is unavailable, incorrectly listed, or cannot be supplied for operational reasons.
If payment has already been received for an order that we cancel, an applicable refund will be initiated to the original payment method.
7. Cancellation Due to Pricing or Website Errors
Although we make reasonable efforts to maintain accurate product information and pricing, occasional technical or human errors may occur.
If an order is placed with an incorrect price or materially incorrect product information due to an obvious website error, Khan Masale reserves the right to cancel the affected order.
Where payment has already been received, an eligible refund will be processed.
8. Refund for Cancelled Orders
For an approved cancellation where payment has already been received:
The refund will generally be initiated to the original payment method.
Refund processing will begin after the cancellation is approved.
The actual time for the refund to reflect in the customer's account depends on the payment provider or bank.
Any applicable deductions or non-refundable charges will be communicated where relevant and permitted by applicable law.
9. Cash on Delivery Orders
For Cash on Delivery orders, customers may request cancellation before the order is processed or dispatched.
If a Cash on Delivery order has already been dispatched, cancellation may not be possible.
Repeated refusal or cancellation of confirmed Cash on Delivery orders may affect our ability to offer Cash on Delivery for future purchases, subject to applicable law.
10. Cancellation by Khan Masale
Khan Masale may cancel an order in circumstances including:
Product unavailability
Incorrect or incomplete customer information
Delivery address being outside our serviceable area
Suspected fraudulent or unauthorized transactions
Technical or pricing errors
Operational circumstances that prevent fulfilment
Violation of applicable website terms
Other circumstances where fulfilment is not reasonably possible
If payment has already been received for an order cancelled by us, an applicable refund will be processed.
11. Order Refusal at Delivery
Customers are encouraged not to refuse delivery of a correctly supplied order simply because they have changed their mind.
If an order is refused and subsequently returned to Khan Masale, any refund or re-shipment will be considered according to the circumstances of the order and our applicable Return & Refund Policy.
12. Important Notice for Food Products
Khan Masale primarily sells food products, including masalas, spices, cooking mixes and other consumable products.
For health, hygiene and food-safety reasons, cancellation, return and refund options may be more limited once an order has been processed or dispatched.
Customers should carefully review their order details before confirming the purchase.
13. Contact Us
For order cancellation requests or questions regarding this policy, please contact:
Khan Masale
Moti Masjid, Motiya Park,
Bhopal, Madhya Pradesh – 462001, India
Email: khanmasala075@gmail.com
Phone: 99266 70499
We recommend contacting us as early as possible because cancellation may not be possible once an order enters processing or dispatch.
14. Changes to This Cancellation Policy
Khan Masale reserves the right to update or modify this Cancellation Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
Customers are encouraged to review this page periodically for the latest cancellation terms.
15. Acceptance
By placing an order through the Khan Masale website, you acknowledge that you have read and understood this Cancellation Policy and agree to the applicable terms, subject to any rights available to you under applicable law.